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Consumer Collections:
Collecting from consumers can be a difficult balance of an assertive recovery process and maintaining positive public relations for our clients. We believe creditors are entitled to be paid for the work they have done or the goods they have sold, and if a consumer has the ability to pay we can work with them in an effective and positive manner to get the debt paid. Some consumers will continue to ignore our efforts and have the income or assets available to pay their just debts. And in those circumstances we may need to proceed with litigation and judgment remedies to collect the debt. Either way, Southern collectors and staff will always be respectful and courteous to your consumers.
Our primary industries are healthcare (hospitals, clinics, doctor groups, etc.), municipal and government (cities, counties, boards, etc.), utility (water, telecommunications), and financial (banks, finance). Once the account is placed with us for collections, we begin attempting to communicate with the consumer via phone and mail by contacting the available numbers and addresses. Our collectors will work to identify assets and address verification while trying to obtain reasonable payments from the consumer. A highly trained and experienced staff of legal collectors and support personnel work with our attorneys and the courts when litigation and judgment remedies are necessary.
Strict adherence to the FDCPA, FCRA, HIPAA, OUDCPA, and other state laws are always a primary concern for Southern employees. It is a critical component of our philosophy and values to work hard for our clients while following a conservative interpretation of all statutes and case-law that could have an impact on our business and reflect toward our clients.
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